"Disappointed at Ambulance Response Time"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Only512 (as ),
On Sunday evening my mother’s carers put in a call to the 999 service and to Home line at 9: 40pm when they called on my mother and found she had fallen.
My mother is 85 and has had a stroke, even given this history it took over two hours for an ambulance to arrive.
People from Home line and the ambulance arrived at much the same time, the Home Line people lifted my mother, the ambulance paramedics would have preferred that she had been left as she was until they arrived in case it caused further injury.
The paramedics were absolutely fantastic when they arrived, they took my mother’s blood pressure, checked her for injuries and made sure she was all right before they were happy to leave her for the night.
I’m more than happy with the paramedics and the attention they gave my mother, however I am very disappointed at the length of time it took them to arrive.