"Knee replacement surgery at Tameside Hospital"

About: Tameside General Hospital / Trauma and orthopaedics

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they have not provided details of an email address. They said…

This 71 year old lady recently underwent knee replacement surgery at Tameside Hospital. The pain is now worse than before the operation. She was in hospital, then rehab, for weeks. She had an infection in the wound but wasn’t told until the physio detected it. Admin was very poor – appointments weren’t sent, an op was cancelled late the night before she was due to be admitted, after she had made several personal and family arrangements.

She is now “knock-kneed” and can’t fully straighten or bend the knee even after many sessions of physio. She saw the consultant at a follow-up clinic but felt he did not listen to her.

She is considering making a formal complaint.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

I am sorry to hear of your complications following your surgery.

I am concerned you felt you were not listed too and I want to let you know that we are working hard to improve our communication with all our patients & visitors who visit our hospital.

Without this ladies specific details it is difficult to comment. If this lady would like this to be investigated further can I ask her to contact Helen Howard Head of Patient Experience on 0161 922 4652 or Helen.Howard@tgh.nhs.uk

Many thanks

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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