"The paramedics went beyond the call of duty for me"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY Southmead Hospital Southmead Hospital Bristol BS10 5NB
Posted by Mode907 (as ),
I rang 111, who told me that I needed to go to South Mead hospital immediately. The ambulance was with me in minutes. The paramedics went beyond the call of duty for me. They were fantastic.
It took 25 minutes for us to get into the A&E – all the while just waiting in dock area. The paramedic came with me and I was taken to a back room. The room was dirty, squalid and disgusting. It was so bad that the paramedic refused to leave me there on my own.
Eventually they came and cleaned the room – but did so very badly and half-heartedly. The paramedic left, but unwillingly. I was then left in that horrible dark room for an hour and a half. It took them 45 mins to even get me a drink of water! I was given no pain relief and was left along for hours.
The ambulance staff were so disgusted they said that they would back me if I chose to complain. The hospital will definitely be hearing from me!
I just want to say how amazed I was by the wonderful young lady paramedic. She stood up to the hospital system and the dominating senior nurse. She refused to leave me in that awful room, saying that she had a duty of care to her patient. She went beyond the call of duty and should be commended.