"I won’t be treated so badly, so I won’t go back"

About: Locala Community Partnerships CIC / Podiatry

(as the patient),

I go to the Cleckheaton medical centre podiatry clinic to get my toe nails cut. When I go, some of the women are horrible to me. I’m an old woman, and I think that they can be really nasty. The last woman I saw was so mean that I have cancelled my next appointment – I won’t be spoken to like that! I won’t be treated so badly, so I won’t go back.

The women I’ve seen have been very rude and look at me like I’m scum! They look down their noses at me. It’s really hard cutting my nails myself, but I’ll have to, because I don’t want to be treated so badly.

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Responses

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Pause829

Firstly may I apologise on behalf of Locala, I was really sorry to hear you have been treated in such a way.

Please can I ask you either contact our customer liaison on 01924 351531 or me directly on 07814665526 louise.thornton@locala.org.uk as I would like to investigate this further.

Louise Thornton

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Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Pause829

I would very much have liked to have spoken to you personally to understand further your experience with our podiatry service. The whole team were very upset to hear you felt you had been treated in such a way and would still welcome the opportunity to discuss this further.

Louise Thornton 01924 351531 mobile 07814665526

louise.thornton@locala.org.uk

Louise Thornton

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