"Recent coronary artery bypass graft surgery"

About: Wythenshawe Hospital

My 78 year old father was transferred to UHSM from our local hospital following an angiogram for a coronary artery bypass graft. As he had only recently been complaining of some indigestion and slight breathlessness when going up hill we were extremely shocked and frightened that he urgently needed heart surgery but everyone we met as he completed his journey took the time to explain what was happening and what would happen next which we found very reassuring. We were also confident that he had been extremely well assessed prior to surgery and that the whole process was well planned and executed. He did spend an extra night in CTCCU due to his age and his reluctance to wake up but we really appreciated the extra care he received. We would sincerely like to thank the consultant and his team, the staff on CTCCU and the staff on Ward F6 for their care and for mending our much loved husband, father and Grandad. I would however,like to draw the Trust's attention to the difficulties I had regarding taking my father home. I had to leave him in a wheelchair parked outside the main entrance, wrapped in both our coats, while I ran to get my car out of the car park and bring it as near to the entrance as I could without getting in the way of ambulances, then run back to get him. It seems wrong that after looking after someone so well the care stops as soon as you leave the ward and not when you leave the hospital. Would a pick up zone and a warm waiting area with a couple of porters be so expensive when it would make such a difference as the last impression on leaving the hospital?

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Responses

Response from Wythenshawe Hospital

Thank you for expressing your appreciation for the treatment that your father received whilst a patient at Wythenshawe Hospital. I will share your comments with F6 staff and the clinical team who I know will be appreciative that you have taken the time and trouble to post such positive comments. We do have a discharge lounge available for patients to wait for transport and we are sorry if you were not informed of this. There is also a designated area for cars to park right outside the lounge in order to collect patients. We have ensured that the ward staff in future inform relatives of this when they come to collect their family. Kind regards Patient Experience Manager

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