"Triage first contact lacked empathy"

About: Wharfedale Hospital

attended today with a rib injury from work. First contact with medical professional wearing a white smock left me feeling a little like 'oh I shouldn't have bothered her on a Sunday'. She lacked empathy to my situation, was over clinical and even stereotyped me as a typical male! I understood eventually that they wouldn't perform an x ray due to risk of radiation to main organs, but her interpersonal/communication skills left a lot to be desired! Thankfully the more senior nurse who saw me later was more understanding to my individual situation. I as not trying to 'get time off work' but needed to understand the exact level of injury to both complete a pending fitness test and a strenuous training course later n the forthcoming weeks! Bruising and soft tissue would mean dose up on painkillers and just do it, broken rib would mean no...still no wiser but I understand the first 'professionals' advice better now after a secondary contact with somebody more 'human!'

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Responses

Response from Wharfedale Hospital

Dear Anonymous I was sorry to read that you felt the first member of staff you saw lacked empathy. The Minor Injuries Unit at Wharfedale Hospital is a service provided by Local Care Direct which is not part of the Leeds Hospital Trust. We have forwarded your comments to them so they can look into the issues you raised. If you would prefer to speak to Local Care Direct they can be contacted via telephone 01484 421803 or through their website http://www.localcaredirect.org/get-in-touch Thank you for taking the time to provide your feedback. Scott Senior Nurse Patient Experience

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