"What a department"

About: Southend Hospital

I cannot praise this part of the hospital highly enough. We have been up to Neptune ward three times within the past 2 months since the birth of our son. Each time the treatment and service had been outstanding. As a nation we are very quick to judge and point out the misdemeanours of other people and services but, we are incredibly lucky to have this service in Southend. The professionalism and attitude of all doctors encountered in our time there has been excellent and we have always left the ward feeling confident and reassured. The nhs often gets a bad rep, but I would not want my child to be treated anywhere else. Thank you to all staff who make this ward the high quality environment it is. Hats off to you all, we are lucky to have you in Southend.

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Responses

Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Thank you for your comment regarding the treatment and staff you have received for your Son here at Southend University Hospital NHS Foundation Trust. We appreciate any feedback relating to our services we provide and it is excellent to hear they all have met and exceeded your expectations. Everybody matters, everything counts and everyone is responsible are our values and this has certainly been achieved in this case.

I will ensure your comments are passed to all staff on Neptune ward who, I am sure will appreciate this valued feedback.

I thank you again and wish you all well for the future.

Regards

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Response from Southend Hospital

Thank you for your comment regarding the treatment and staff you have received for your Son here at Southend University Hospital NHS Foundation Trust. We appreciate any feedback relating to our services we provide and it is excellent to hear they all have met and exceeded your expectations. Everybody matters, everything counts and everyone is responsible are our values and this has certainly been achieved in this case. I will ensure your comments are passed to all staff on Neptune ward who, I am sure will appreciate this valued feedback. I thank you again and wish you all well for the future. Regards Louise McIver Patient Involvement Co-ordinator

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