"day surgery"

About: Eastbourne District General Hospital

Just received day surgery in urology dept. Was worried having never been in hospital before and I'm now 70 yrs old. Staff fabulous, treatment superb and successful ( as far as I can tell as early days) minor concerns. Paper towel bin in gents toilet almost overflowing. Several patients ( including myself) put on wrong dept beds and had to swap just before being taken for surgery. This next concern is little to do with the hospital but when I went for my surgery assessment I elected to be told if there were any early appointments. The appointment dept phoned my home an hour later whilst I was still travelling back from Eastbourne to St Leonard's. I did not check my phone until later in the day and so was very surprised to receive a letter the following morning threatening that if I did not contact you within 7 days I would be removed from the queue and have to start my surgery trail all over again. I consider this a bit over the top for not answering 1 missed call.! Overall though my treatment at your hospital was extremely pleasant . . .if I can use that phrase for what I went though. Many thanks to your excellent staff. . I hope not to see you again soon. Michael Turner X342731

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Responses

Response from Eastbourne District General Hospital

Dear Mr Turner Thank you for taking the time to provide feedback on your experience at Eastbourne DGH, Urology. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are pleased to recieve your positve feedback about staff and will ensure that your 'many thanks' is forwarded to them. However, we are less pleased (and concerned) to hear about the administrative issues you raised. We will ensure this important feedback is forwarded to the General Manager for appropraite consideration and action. We wish you all the best and hope that you are continuing to make good progress with your recovery.