"Staff greeted me cheerfully and nurses were caring and efficient"

About: Guest Hospital

(as the patient),

The hospital was easy to find and the outpatient clinic was modern and welcoming. Staff greeted me cheerfully and nurses were caring and efficient. The consultant was very friendly, listened to my story and was thorough in his inquiry.

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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for your kind comments. We always aim to offer a friendly and professional service and it is great to hear that your experience of the Guest Outpatient Centre was what we would expect and want it to be. It is wonderful to hear that our Trust values of Care, Respect and Responsibility are reflected in your experience and that you were listened to thoroughly and cared for in a welcoming and efficient manner.

We have passed your comments on to the team at the Guest Outpatient Centre where they have been greatly appreciated.

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