"I have heard nothing about my follow up appointment"

About: Telford referral and quality service (TRAQS)

(as the patient),

The wait to be given an appointment is TOO long. Also no definite name of who it is one is seeing + I feel all the ‘managers’ in Shrewsbury NHS office need a good overhaul. I feel they can NOT get simple instructions right. I feel their wages far too high for what I believe is a slack work approach. I feel it needs more accountability to stop unnecessary stress for patients otherwise a complete waste of NHS money.

At princess royal hospital Telford I had to have a scan on in late July. I was told I would have results in 2 weeks and another appointment with specialist it is late August and I have heard NOTHING and so no follow up appointment. Complete abandonment. I feel my health means nothing – what I can do – I shouldn't have to chase NHS up.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Kite575

Thank you for for taking the time to share your concerns with the TRAQS team. Unfortunately as TRAQS only deal with first out patient appointments we cannot assist you on this occasion.. We note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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