"Waited for an hour to be seen, only to have a 3 minute appointment"
About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology Royal Devon & Exeter Hospital (Wonford) Ophthalmology EX2 5DW
Posted by lively87 (as ),
I have to go to the Wonford hospital for various conditions but the eye unit is dreadful.
My eyes are generally very dry but they were particularly bad recently when I went to see my GP. I was advised to make an appointment with the eye unit to be seen by a specialist. I duly called the hospital to make an appointment and was informed I could not make an appointment directly but would need to done through my GP. Consequently my GP wrote to the hospital and an appointment was made – only for me to get a letter from the hospital asking me to make an appointment.
I used public transport to get to the hospital as I am not able to drive. I waited an hour to be seen, I was called in by a man who I could not understand, I was seen for a scant 3 minutes only to be told my eyes were very dry and to continue with the same treatment. If I could make an appointment when my eyes are especially dry it would help the hospital to assess how severe the condition can get.
Also at the eye clinic I am seen by someone different each time, whilst in other clinics there is more continuity, nor am I ever seen on time – the clinic always runs late whether it’s an early morning appointment or later in the day.