"Feeling reassured about forthcoming appointments to the Hospital"

About: Russells Hall Hospital

(as the patient),

I had an appointment to attend the Russells Hall Hospital. I had never been there before and it was 30 miles away. However on my arrival I was pleased at the parking facilities and the hospitals appearance.

Once inside the staff were extremely helpful and polite. As we were a little early for the appointment the restaurant looked very inviting. Very clean.

We found the clinic. I didn’t have to wait too long before I was seen by the doctor.

He explained my health problem to me and my ongoing treatment.

I came away feeling reassured and am not nervous about my forthcoming appointments to this hospital.

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Responses

Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for submitting such positive feedback about your experience of Russells Hall Hospital. We are pleased that you were impressed with our parking facilities and the overall appearance of our hospital.

It is great to hear our staff were able to help you and reassure you during your visit as we pride ourselves on the services we provide.

Unfortunately, as you haven’t named the clinic you visited, we are unable to pass your comments on but we have passed your comments on to our catering team.

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