"Learning how to use the web to improve health care"

About: Patient Opinion

(as a staff member),

Health Foundation Award Holders meeting

February 24th and 25th 2009 York

Learning from this 2 day event for clinicians and managers from across the NHS included a session on how the web can add power to patient feedback and generate patient-led service improvements.

Learning from this included:

• Web-based feedback on site like Patient Opinion, NHS Choices and YouTube and Flickr feel like an entirely new way of doing patient feedback.

• Seeing the possibilities felt to participants in the discussion groups like seeing a new world that runs alongside but does not replace all the current PPI and patient engagement mechanisms.

• These tools represent a shift of power to patients and have the potential to create entirely new quality drivers – and to be disruptive.

• Some people worried about the decline in face to face communication which remains as important as ever

• There was a sense that ‘we’ve got to adjust to this because it ain’t going adjust to us’.

• These new tools create a sense of excitement as well as some fear.

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