"Daughter admitted to children's ward for planned..."

About: The James Cook University Hospital

Excellent nursing care pre and post op received on ward 22. Staff very friendly especially ward sister and the ward hostess. Only negative is we felt pre-assessment on the day unit was a waste of time for both our daughter and us. 5 minute appointment to explain issues which we felt were discussed within planned initial appointment and that also could have been taken on admission to the ward. ENT consultant was very professional and reassuring.

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Responses

Response from The James Cook University Hospital

Good afternoon Thank you for your feedback regarding you and your daughter's visit to The James Cook University Hospital for your daughter's pre-assessment appointment. I am sorry you found that this appointment was a waste of your time and I shall ensure your comments are forwarded to the relevant department for their information. If you would like to discuss this further, please do not hesitate to contact out Patient Advice & Liaison Service (PALS) on 854807. Yours sincerely Mrs Karen Harwood Lead Nurse / Patient Relations Manager