"Lost my appointment details"

About: Kingston Hospital

My first appointment with Neurology was cancelled by letter, I turned up for the second appointment 4 weeks later only to be told it had be cancelled. I had received no notification of this. The general attitude of the staff was dismissive and unhelpful, the first person I spoke to by phone actually said what do you expect me to do about it? I got passed from pillar to post but was finally able to have a new appointment arranged for a week later.Overall, what a shambles.I have mentioned this to several people and nearly all have had some tale of woe involving this hospital.

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Response from Kingston Hospital

Thank you for your comment. We are sorry your experience at the hospital was not satisfactory. If you would like us to investigate this further, could you possibly supply more information to our Patient Advice and Liaison team on 020 8934 3993 or email us on pals@kingstonhospital.nhs.uk

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