"Disinterested staff"

About: University College Hospital

I visited A&E/urgent care. Staff ran through the motions and were uncaring towards me. The doctor interrupted me constantly when I asked questions and when I clarified previous treatment. The nurses did not make eye contact once. I left feeling quite distressed.

Story from NHS Choices

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of emergency care at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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