"I was satisfied with service except for....."
About: Nuffield Health, Brentwood Hospital Nuffield Health, Brentwood Hospital Brentwood CM15 8EH
Posted by Cynthia
I passed out due to lack of food! I had my operation Saturday afternoon got back to the ward at around 6pm. A couple of hours later I was very hungry as had not eaten since early evening the night before. I was on heavy pain killers plus morphine. Even though I had ordered food none had been left for me. The nurse on duty made me some toast and I had a yoghurt - it really was not enough. I had an uncomfortable night which I expected but I did not expect to feel sick because I was hungry. The next morning the catering staff came round and and asked me what I wanted - I thought thank God! I was sat up in a chair waiting for breakfast and then waiting and waiting.... a nurse came in I said "I really feel lightheaded - where's breakfast I feel a bit sick." She handed me a bowl! She went out and I could feel the blood rushing to my head - I pressed the help button and the next thing I knew there were about 10 people around me. I then could not eat because I had low blood pressure. I paid £6k for my operation and was happy with Nuffield in all aspects but passing out really scared me and when I had time to think about it made me really angry. I wrote to the hospital about this and they basically came back with "well you did not suffer any physical damage" or words to that effect. They also sent me a bunch of flowers which I felt like throwing in the bin. So even though I was happy with the consultant and excellent nursing care I do not think I could be happy in recommending this hospital because of this incident.