"appointments in eye clinic"

About: Russells Hall Hospital

appointment system in total chaos I have been with my consultant for 8 years.i missed 1 appointment after they changed it to a Saturday and it was genuine I did miss it I phoned the appointment line and appoligsed to them only to be told I was took off the register now and would have to go back through my doctor now to get another appointment. So I did that got another appointment in april saw my consultant and he said your eyes have got worse I need to see you in 4 months instead of 12.That takes me to june 2014 still no appointment phoned up 3 times now to ask when my appointment is and still not got one to this day 15/08/2014 .I miss one appointment and get peanalised for it .Where do I go from here can some one tll me please.Thank you Mr J S Brewster P S I must add This is the very first time I Have ever missed any Appointment ?

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Response from Russells Hall Hospital

Thank you, Stuart, for taking the time to let us know about your experience of our eye clinic. We are sorry for the confusion surrounding your appointment and the difficulty you have had in arranging a follow up. Our Ophthalmology Department is incredibly busy and patient demand is at an all-time high. Because of the high demand for appointment slots, it is our policy that patients who do not attend their appointment without prior warning are discharged back to their GP. To make sure everyone is treated fairly across the board, this is the case for all patients, regardless of the number of appointments missed or attended in the past. We have listened to feedback from patients who attend the eye clinic and have devised a new system for booking follow up appointments which will make things better for patients and reduce the number of rearranged appointments. We understand that a member of ophthalmology staff has been in touch with you and has helped you with your concerns. If we can be of any further help, please get in touch with our Patient Advice and Liaison Service on 0800 073 0510.

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