"The nurses in the screening centre ..."
About: The Royal London Hospital The Royal London Hospital London E1 1BB
What I liked
The nurses in the screening centre of the A&E were fantastic and helpful. The nurses in the CDU area were incredible considering the people they had to deal with.
What could be improved
My boyfriend was left in the CDU area for 10 hours waiting a repeat blood test. During this time a heroin addict who had overdosed was placed in the cubicle next to him, with only a curtain seperating them Only after they had brought him in did they then search the man as they were concerned he had a knife. A man who had tried to commit suicide was then placed in the bed opposite, with no security even though he was later detained under section 136. The man assaulted a nurse and escaped, only to come back later shouting he had needles in his arms. We are good people who were just trying to get the care that we are entitled to and we felt completely let down and threatened that we were exposed to this. Why were we put into a dangerous situation like this? Why was a man who clearly had psychiatric problems allowed into the same ward as us, and completely unsupervised? Eventually my boyfriend decided jhe would rather self discharge as we were so scared. We were then made to wait in a hall for half an hour before a nurse would take the needle out of his arm that they had previously used for blood tests. By the time we got home he was shaking, in complete shock and we have vowed never to use NHS hospitals again.