"1st time I've been happy with queens"

About: Queen's Hospital (Romford)

Normally I hate queens with a passion and have no faith in them at all but I had an opp on 12th August 2015 I was on day surgery ward, all the staff was great,couldn't of been more friendly and helpful,the anesthatist was brilliant I had what I think was a newly trained/training guy and a more superior guy and a woman that I think was top dog, they were all so nice , kept telling me what they was doing the whole time and the lovely guy that seemed to be teaching the other chatted to me the hole time as I was so nervous . I've had such bad experienced with the hospital in the past but this really was surprising how good everyone was , thank you to the staff if they read this

Story from NHS Choices

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Responses

Response from Queen's Hospital

Your experience has been a pleasure to read, and I am very thankful you have shared this with us on NHS Choices. I’m pleased our staff were able to reassure you throughout your procedure when you were feeling nervous. I’m sorry that your previous experiences have not been as positive, but it’s great to know that we have provided you with excellent care within our Anaesthesia service. Yours sincerely Stephen Burgess Medical Director

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