"Eye clinic reception staff"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Robert Day
I was very disappointed on my visit today that I was kept waiting while a member of the reception staff was chatting on the phone to a friend about their forthcoming night out and about who was going and where they shoulder up etc. I accept this sort of thing goes on but she could have at least acknowledged the fact that I was there. Another member of staff finally acknowledged me after about five minutes and said she would be with me on a minute. I should also like to mention the very untidy counter where it was obviously one of the staff who had eaten a sandwich and drunk a hot drink and left their remains on the patient side of the counter, the cup was a personal item not a canteen cup.