"Efficient, courteous and reassuring"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Cardiology

(as the patient),

After speaking to my doctor on the 28th of May 2014 about some chest aches and tired legs I was referred back to cardiology with which I had had appointments following a heart attack in 2007 followed by a stent. I was initially contacted by telephone and offered new cross but opted for the Princess Royal Hospital where I had previously had contact and which is five minutes from my home by car. I was told I might have a long waiting time for this but in the event I was offered the 28th of July 2014 which clashed with a long planned holiday but was quickly offered the 6th of August 2014 which I accepted and confirmed following tests the previous week. I had prior echocardiogram on 15th July 2014 in preparation. On arrival on the 6th of August 2014 I quickly had an electrocardiograph followed by a consultation with Dr Makan and was finished within an hour having paid for five hours parking in case the appointment exceeded two hours, an iniquitous system taxing sick people! The medical side was efficient, courteous and reassuring.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Lost671

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your positive comments relate to Princess Royal Hospital NHS Trust and we are unable to share your positive comments with the cardiology department.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to accept your compliments and also to discuss your concerns relating to the Car Park charges.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond and I wish you well for the future.

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Response from The Princess Royal Hospital

Thank you for your mixed comments regarding your treatment Di Davis Patient Advice and Liaison Service

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