"Treated with utmost professionalism, courtesy and care"

About: Euston House Telford referral and quality service (TRAQS)

(as the patient),

I attended for an appointment at Euston House in June 2014 and was put on the waiting list to have the cataract removed from my right eye which was getting worse. The left eye also had a cataract but not so bad as the right eye. I had the cataract removed from my right eye in July 2014 my Miss Perera at Wrekin community clinic and I was treated with the utmost professionalism, courtesy and care by her and all her team and the post eye surgery instruction was excellent and thorough and I carried out the instructions wonderfully. Thank you to all concerned.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Yellow848

Thank you for your feedback which is much appreciated.

Although your referral was processed by the TRAQS team I see that your positive comments related to the treatment you received at Euston House.which is part of the Princess Royal Hospital NHS Trust.

May I suggest that you contact the Patient Advice Liaison Officer (PALS). They will be able to share your positive comments with the staff at Euston House.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond and share your positive experience with the TRAQS team.

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