"Good experience at Moorfields"

About: Moorfields Eye Hospital (City Road)

I went into A and E following a GP friends advice . On Monday afternoon, the wait time displayed on the screen was about 3hours 20 mins, and I was seen within this time. The doctor I saw was fantastic. My only improvement to my experience would be for the nurses in the initial tests (sight test, eye pressure and pupil dilation) to be more informative about what was coming next. I was never quite sure when I was next in line to see the doctor, so was quite anxious waiting and not knowing if I was soon. Overall a good experience.

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Responses

Response from Moorfields Eye Hospital (City Road)

Thank you for this helpful feedback. I will pass it on to the A&E department so that they can share with the nursing team there and, hopefully, improve this aspect of our service for patients in future.