"Cancelling Appointment"

About: Chelsea & Westminster Hospital

I was simply trying to cancel completely an out-patient appointment. I tried for over half an hour on telephone and on-line. I eventually gave up and called my already overwork Doctor's surgery and pleaded with them to cancel it for me. It should be so simple to do this either on line or by telephone - no options apparent just to cancel and appointment. Why? Totally frustrated by time wasted on something that should take a few minutes.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chelsea & Westminster Hospital

Hello, We are sorry that there was a delay in the queue system to cancel your appointment. Patients can also contact our Appointments Office by email: Appointment.Enquiries@chelwest.nhs.uk Kind regards, Patient Advice and Liaison Team

  • {{helpful}} of {{total()}} people think this response is helpful