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Sadly our experience has not been good

Story from nhs.uk

"Sadly our experience has not been good"

About: The Maidstone Hospital

My husband has had to fight for all three of the appointments he's had with the cardiologist since suffering a major heart attack 22 months ago. Messages left on answer-phones have been ignored, promised appointments don't materialise. It has been an arduous battle to get a consultation which you just don't need when you have been through what my husband has. We found the consultant himself to be quite unhelpful. His delivery was cold, clinical and blunt. Any crumb of hope he gave us he quickly snatched away. No empathy, no compassion, it's no wonder my husband feels as if no-one cares about him.

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Responses

Response from The Maidstone Hospital 9 years ago
The Maidstone Hospital

Submitted on 19/08/2014 at 16:35
Published on nhs.uk on 20/08/2014 at 04:00

Thank you for taking the time to provide us with your feedback. Please accept our apologies for the delay in responding to you. We were sorry to hear of your husband's poor experience within the Cardiology Department. Please could you contact the PALS (Patient Advise and Liaison Service) Team on 01622 224960 or by emailing mtwpals@nhs.net, in order to obtain further details from you to investigate and address the concerns raised. In the meantime, we will forward on your comments to the General Manager for Specialist Medicine. We look forward to hearing from you again. With kind regards. The PALS Team (TK)

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