"An atmosphere of fear and anxiety instead of..."

About: Priory Hospital Ticehurst

Rather than an expected atmosphere of compassion, priory ticehurst house seems to prefer a climate of anxiety and fear to keep patients quiet, with numerous posters and occasional verbal warnings reminding patients that they can be forcebly sedated for any reason (such as voicing a dissenting opinion or daring to question a staff member). Presumably a lack of funding also means limited staff, and as such care is inconsistent (entire areas including patients own rooms are at times off limits). Simple requests for belongings are met with scorn, and staff are seemingly not above false accusations to justify sanctions over perceived slights. Moreover, and most alarmingly, self destructive or otherwise anxious behaviours are either ignored or afforded the same "sedate and forget" treatment as mentioned above. Patients are often handed medications without information or consultation also.

Story from NHS Choices

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Response from Priory Hospital Ticehurst

We are sorry to hear that you had a negative experience at the Priory Hospital Ticehurst. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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