"suspected fractured knee"

About: Leeds General Infirmary

I went to hospital sat late afternoon with a suspected fractured knee...I have very little cartiledge left in my knees and 9/10 when I squat down to pick something up my knees lock almost as if they have dislodge.. This sat I squatted down and as I went to get back up my knees locked and did a really loud crunch as if I'd stomped on a bag orlf crisps..the pain was terrible and was not like the normal experience I feel when.they usually lock. So I went to a&e and explained what my condition is and what happend I was rudely spoken to by a nurse who said bluntly "/what are you expecting for me today what do u want..I asked for an xray as I couldn't walk my knee couldn't move and the pain was terrible. After the xray she said go home and go get checked out at doctors in a few days..I was disgusted I'm only 21 and she just palmed me of..3 days later I still can't walk and in pain. I've even had to borrow crutches from a friend. I know my own body and I know something is wrong with my knee and I can feel it too but she wouldn't listen ..she just rushed and sent me on my way..not impressed

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Response from Leeds General Infirmary

Dear Ms Law I am sorry that you feel that the care you received and the attitude of the nurse was so poor. I appreciate that this must have been very distressing for you and I have made the Matron for A&E aware of your comments. If you would like to discuss your experience in more detail please contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Thank you for taking the time to write to us Scott Senior Nurse Patient Experience

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