"Exceeding 4 hours in A&E"

About: Alexandra Hospital / Trauma and orthopaedics

(as a relative),

My mother was taken from her care home by my brother, as the home thought she may have fallen and injured her wrist as it was swollen. She unfortunately suffers from Alzheimer's. As you can imagine a 4 hour wait in A&E was very traumatic for them, made worse when she was taken to a ward, to massage the hospital figures so that the hospital wouldn't loose revenue by exceeding the 4 hour ruling - at least this is what a member of staff told my brother. Appalling! I will be writing to the Minister of Health!

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Response from Alexandra Hospital

Nursie, Thank you for your comments, which we received via the Patient Opinion website this weekend; Im very sorry to hear how things went when you brought your mother to our A&E department, and I apologise for the delay in this acknowledgement - if you would like to discuss this with us, please email us at patientservices.dept@worcsacute.nhs.uk with some more details. Regards

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