"Whole experience"

About: Eastbourne District General Hospital

Since my referral I waited 2 months before enquired to find out referral was lost by hospital. I had to continue pressing to be kept informed by email- nothing sent When 6 months later I was appalled by the way I was treated by nurse and doctor consider ing my cataracts Was it because I came from bexhill I felt patronise treated as simple minded

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Response from Eastbourne District General Hospital

We're deeply concerned to read about your experience with the Opthalmology Department at Eastbourne District General Hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving peoples experience. In the first instance, your posting has been forwarded to the Head of Nursing and Clinical Lead for Opthalmology. We are keen to speak to you to discuss your experience in more detail and we would also like the opportunity to apologise in person for the fact that your experience was poor. If you would like to do this, please make contact with our Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 01323 435886, by email PALSE@esht.nhs.uk , or in person by dropping in between 9am – 4pm (Mon-Fri) to the PALS office located in the main entrance opposite the WRVS Coffee Shop.