"Smashed ankle 2013"

About: Gloucestershire Royal Hospital

Could not fault a& e dept or ward 4a but the orthopaedic outpatients dept do not care after 8 ops on my ankle and lower leg I said some thing had gone wrong as my foot was turning 90 degs I was told to stop wasting there time and go back to work and stop claim benefits my gp sent me over to Cheltenham orthopaedic dept and straight away they said that I have had delayed work on my ankle and they are trying to put Gloucester mess right Gloucesters physioterary dept was not bothered I saw some one for 10 mins every 3 weeks and I was not getting any ware I how go Worcester hospital for physio every week for 45 mins and I am getting better been in touch with pals waiting for them to do there bit but I have been left with a lot of pain and mechanical and nerve problems would rather die then go to Gloucester hospital for treatment again

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Responses

Response from Gloucestershire Royal Hospital

Hi there, Thank you for getting touch with us to share this feedback. We're very sorry to hear about your experiences at GRH and would like to look into them further. It sounds as though you have already been in touch with PALS to start this process so hopefully this will resolve some of the issues you've been experiencing. If you haven't please do get in touch with them by calling 0800 019 3282 (Free phone) or emailing pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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