"visited hospital due to deep cut to my hand:"

About: Heartlands Hospital

i had to seek medical support due to sustaining deep cut to my left hand, on the 1st of august2014 around 7pm. When i arrived at the A&E, i spoke to the receptionist and explained my reason for being there. i was asked to confirm information before i was told to take a seat and expect to be seen in 45min. After the waiting period passed and i was seen by the nurse and possibly a student consultant/ doctor on call. who i have explained to about my concern over the way the cut was and how it was bleeding fast if the pressure was not placed on the cut. i asked if they would consider applying glue on it to prevent it from getting worst and help me to do my work with out any difficulty as i work with children and i need to wash my hands regularly due to job description. the staff seemed to think that i was being over the top and made me believe that i did not need to wait for that type of treatment and nurse was advised to just put on tinny plasters and i will be fine. once nurse had done what she was instructed to i was told to go and get my plasters changed on 4th August2014, to my G.P. when i returned home i released that i have made mistake by seeking medical help from Heartlands. i spent that night in pain. Next morning 2nd August2014, i visited my G.P. and he was able to help me by covering up the cut and adding on sealant to provide some support for the effected area to heal. i am very disappointed by the lack of staff's knowledge and experience. i wish i had not visited the Heartlands and had a choice to go to my own G.P. As i was treed by the strangers they have seem to not understand my concern / responsibilities. and how my well being will be effected by this injury. i am still in a lot of pain and this has left me with a huge re-grate. i shell not be in any hurry to visit HEARTLANDS I future.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time to post your feedback. I am really sorry there was inadequate care and treatment given to you at Heartlands Hospital in our ED. I will pass on your comments to our Matron who will look into your concerns.

Could you please get in contact with me on 0121 424 0808 or email iona.belgrove@heartofengland.nhs.uk?

With kind regards and a speedy recovery

Iona

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Response from Heartlands Hospital

Dear Anonymous Thank you for taking the time to post your feedback. I am really sorry there was inadequate care and treatment given to you at Heartlands Hospital in our ED. I will pass on your comments to our Matron who will look into your concerns. You may have received a response from Patient Opinion. We would very much like to discuss the issues you have raised and would be grateful if youcCould you please get in contact with Iona Belgrove on 0121 424 0808 or email iona.belgrove@heartofengland.nhs.uk? With kind regards Margaret Mitchell Deputy Head of Patient Servicews

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