About: Hereford County Hospital

My time at the hospital was all around brilliant, although the lady from triage told me to come back in the morning when I rang up telling her I was in labour, if I didn't ring back and tell her I had to come in my son would have not survived as he was born that morning via c section because he had the cord wrapped around his neck. I was also home alone with no one to help me. Once I got to the hospital she was great, so was everyone on the delivery suite! They rushed me in for an emergency c section (prepped me as quick as possible) to then take me back to my room I was so confused they did not talk me through what was going on! Other than that I was very happy with everything, the maternity ward and scbu was unbelievably great!! They did everything they could to help me through my recovery, I couldn't get out of bed to get my son out of his cot without being in unreal pain, they helped and looked after him so I could catch up on my sleep, I also managed to get a private room in scbu to be closer to my boy as it was a long walk from the maternity ward. There was a lack of communication with one nurse which made my stay longer and I wasn't happy but luckily my nan used to work on scbu and they let me go home earlier than they wanted me to leave. If it wasn't for my nan I would have been stuck there, using up a room may I add unnecessarily. I can't thank the nurses enough they were excellent, after reading bad reviews from Hereford hospital I was going to go elsewhere but it was too much hassle to change and I'm glad I didn't! I can't imagine why people have bad experiences at Hereford hospital they must have had grumpy nurses on shift at the time!

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments in respect of the Maternity Department at the County Hospital. In order for us to look into your concerns please can you contact the Patient Experience Team on 01432 372986. Patient Experience Team

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