"excellent care throughout mum's stay"

About: Royal Preston Hospital

Our 84 year old mother who suffers from advanced dementia was treated with respect, excellent physical and medical care throughout her prolonged stay in Ward 20. Because of her acute needs, a member of the family stayed with mum throughout each day to offer reassurance and help with feeding her. We thus had the opportunity of seeing the care she received. All members of staff - medical, nursing, hcas, and domestic staff showed professional respect, patience, and holistic and efficient care for all mum's needs during her stay and when planning her discharge. The teamwork was excellent. The clinical staff all discussed mum's care and needs with us fully and sought and valued our input. We also saw other patients being treated with the same dignity, professionalism and good humour. Thank you to all - you're great representatives of the hospital and the NHS in general.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you very much for your very positive feedback. We have, as a Trust undertaken a significant amount of work to improve services for patients with dementia and it is so pleasing to hear of the positive effects this has on the care provided to our patients.

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Response from Royal Preston Hospital

Thank you for taking the time to share your experience with us. We have, over the past 18 months undertaken a significant amount of work to enhance care for patients with dementia and it's extremely pleasing to hear that that has had such a positive effect on the care provided to our patients and their families.

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