"Blowing me away with how bad it was!"

About: St Peter's Hospital (Chertsey)

It was all going so well till no issues staff were friendly and very kind and supportive all the way up to the baby being born. But if you have a child that isn't fully healthy and needs extra treatment well you out of luck with at peters. The doctors don't keep you up to date the nurses contradict each and say they will get back to you which they never will. My partner had a c section and wouldn't help her an inch leaving water out of reach and not helping her to see our baby in the night. Because she needed a wheel chair. We have to speak to a special consultant which is like trying to get in touch with the queen. Awful hospital and would never recommend it to anyone.

Story from NHS Choices

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Response from St Peter's Hospital

We are extremely sorry to hear your concerns about your experience in the maternity department at St Peter’s Hospital. Of course it is our intention to give the very best possible care to all families we see, regardless of whether they experience a straightforward birth or need additional care. Communication between our staff and families is very important and I am sorry you feel that on this occasion that was not as it should have been. When women have a caesarean section it follows that they need additional care and support and again, I am extremely sorry you feel this has not been the case. We would be very willing to discuss your experience in more detail to understand exactly what the issues were, please contact me directly on 01932 722092. Jane Urben Associate Director of Midwifery

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