" The operator was polite and helpful"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as a relative),

Arranging an appointment was simple and the operator was polite and helpful. On arrival at PRH staff were very friendly and spoke with respect and an understanding of her age-related needs. Things were explained to her at a level she could comprehend and her opinions were sought and respected.

We were asked when an operation date (and follow up appointment) would be suitable for us.

Super Service!

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Harbour271

Thank you for your positive feedback. TRAQS take customer service very seriously and I am pleased to hear that the team member who dealt with your call was polite and helpful.

.Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned and pass on your positive feedback to the relevant department.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your kind comments Di Davis Patient Advice and Liaison Service

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