"Everything about my referral to my treatment was fine with no complaints at all"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as the patient),

Everything about my referral to my treatment was fine with no complaints at all.

However; I was given 5 appointments at the hospital. This has not cured my condition.

The treatment I received was fantastic and the pain had decreased dramatically. The trouble is that the pain has restarted. I have now had to be referred again and will have to start afresh.

It’s a bit of a waste of time and money if we have to re-start treatment.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Jump544

Thank you for your feedback which is much appreciated.

I am sorry to hear that although your first course of treatment helped your condition you have relapsed and am now in pain again.

Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital. Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail. The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 641222 or visiting their office in the main Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp. Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

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