"My Mother's care was excellent"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My mother fell at home, was seen by a first responder, then paramedics who took her to A&E at the Royal Devon and Exeter Hospital where she had tests and helped to return home the same day.

The care she received from everyone that day, from that first responder, ambulance crew, nurses Dr. s and therapists was excellent. Every person was caring, thorough, professional.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear roland

Thank you for taking the time to share your experience. I hope your mother is recovering well following her fall.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the first responder and ambulance crew who came to your mothers aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share yours and your mother's experience of the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your mother received. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I do hope that your mother is making a good recovery.