"the cleanliness"

About: Castle Hill Hospital

(as a relative),

What I liked

the cleanliness

What could be improved

information to the patient

Anything else?

my husband was in for a biopsy it was cancelled twice i have to take him back in on mon it might be done yet other patients came in after him and theres was done he may only be a number to them but until this is done we cant be sure of how his cancer has progressed so we cant move forward with treatment or anything else all we were told its emergancys but yet after his first cancellation he was told you will definatly be on tomorrows list sadly no in these times of uncertanty for us it is not good enough i appreciate drs are busy and the unexpected does occur but is grossly unfair when people arriving for the same thing one and two days after him are done and on there way home i dont think its unreasonable to expect a proper explanation not just an excuse with regards mrs taylor

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Ms Taylor Thank you for the comments you made which have appeared on the Patient Opinion website, which we believe were originally posted on the NHS Choices website. We are sorry for the delay in responding to your comments but regret we had some communication problems with the Patient Opinion website which have only recently come to our attention. We have passed all your comments on to our colleagues at Hull and East Yorkshire Hospitals who provide the services at Castle Hill Hospital. However, we are sure that they would like to discuss your concerns with you so that they can learn from your experiences and make improvements. They would be grateful if you would contact their Patient Advice and Liaison Service (PALS) on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and the chance to learn from the experiences of the users of our services. If you should like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on services.
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