"Another Operation"

Since 2010, I have had 7 Prostate/Bladder Neck Incision related operations. Four of these have been at the Queen Elizabeth. Hopefully I shall not need anymore, but, should it be necessary then the Queen Elizabeth is the only hospital that I want to go to. From the Urology Dept. under the Advanced Nurse Practitioners, Pre-Op's, across the passage to Cystoscopy, the Admissions Nurses, the Anesthetists, Operating teams, recovery room Nurses and 624 the Urology Wards. In fact everyone that you meet is a Professional in every way. You are respected, your are treated with dignity. Having lost my wife, and having a depression, they having ascertained this, ensured that I was seen by the Psychiatric experts, to ensure my peace of mind and safety. What more can a patient ask for. The food was great, Oh! no it wasn't, whilst in recovery I was offered a sandwich. With your mouth dry as a bone, have you ever tried to eat a sandwich. I am smiling writing this because if that is all that I can find to complain about, things can't be too bad. Well don Queen Elizabeth and thank you.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience of the Queen Elizabeth Hospital Birmingham. We are delighted that you have had such a positive experience and that we have consistently delivered care and treatment of such a high standard over a number of years. Your comments have been passed onto the senior staff responsible for the services that treated you; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2