"Poor care of patient property and extremely poor attempts at compensation"
About: Royal Stoke University Hospital / General medicine Royal Stoke University Hospital General medicine ST4 7LN
Posted by angry carer (as ),
My Brother in law was admitted to UHNS West Building and was moved from ward to ward several times. He had dementia so this was very unsettling for him. They also managed to lose his slippers and razor during these moves, which would not be a big deal apart from the fact that these were familiar things that he recognised and was very distressed about their loss.
Complaints to the ward and complaints to PALS did not result in the articles being found, so a claim form was completed in Feb, to recover their cost. My Brother in law was moved to Bradwell where he subsequently died.
Many, many complaints to PALs and to CCG and UHNS still have not paid out this compensation, causing his wife yet more distress as she wants closure. 6 months to write a cheque and put an end to relatives suffering is simply beyond a joke.