"Ward 27 Nurse was an absolute ..."

About: Freeman Hospital

(as the patient),

What I liked

Ward 27 Nurse was an absolute angel and treated every patient on the ward with respect.She kept us informed and answered all our fears.It was a cardiac ward and most of us on the ward were really scared but she managed to keep our spirits up and helped us to be calm.A great asset to any ward.

What could be improved

A young doctor could have had a better bed side manner he walked away from his patients while we asked him questions..very sad

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Responses

Response from Freeman Hospital

Thank you for taking the time to place your comments about your recent stay in the Freeman Hospital.

It is always good to receive compliments about the service we provide. Your feedback has been forwarded to the staff involved in your care who will be most grateful to hear your views. We are sorry to learn that communications between the doctor, yourself and other patients fell below the standard expected. Please be assured of our ongoing commitment to improving the patient experience. As such staff will be reminded to ensure that they fully answer questions from patients and allow plenty of time for discussions.

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