"Had I not rang I would still be sitting waiting for an operation"

About: Euston House Telford referral and quality service (TRAQS) The Princess Royal Hospital / General surgery

(as the patient),

I was referred by the Euston House doctor on February 24th, but never heard any more about my follow up, so I rang appointments at PRH to be told that I am not on the list. The man said to contact my GP to see what had happened. I also rang the Euston House, the lady there said it had been faxed to them on Feb 24th but somehow it never arrived. Had I not rang I would still be sitting waiting for an operation that was never going to happen.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Lost215

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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