"Looking forward to a speedy recovery from blocked ear"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

Since Dec 2013 I have experienced ear ache, and a blocked ear. When I went to the GP they tried different medications to resolve issue. And in April I went to see GP once again as nothing I was given had worked and my ear still felt blocked, the GP advised me they will refer me to the hospital. Within 2 weeks I was called by a member of the TRAQS team who booked my appointment for the earliest available date. I was very pleased with the service I received from my GP (lawley medical practice) and the great customer service from the TRAQS team member. Looking forward to my hospital appointment and speedy recovery: )

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Just553

Thank you for taking the time to share your comments with the TRAQS team following your recent referral.

I am pleased to hear that you received "great customer service" from the TRAQS team member who dealt with your call and that were able to arrange a suitable appointment at the hospital of your Choice.

I hope that you will soon find relief from your ear problems.

Thank you again for taking the time to provide the TRAQS team with feedback.

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Response from The Princess Royal Hospital

Thank you for your feedback Di Davis Patient Advice and Liaison Service

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