"Wolverhampton District Nursing Service"

About: New Cross Hospital / Clinical haematology The Royal Wolverhampton NHS Trust

(as a relative),

My father was prescribed a fortnightly injection by the Consultant Haematologist at New Cross Hospital to complement his chemotherapy.

This was to be administered by the District Nursing Service as he lives alone and has poor mobility.

The delivery of the service ranged from indifferent to shambolic - ultimately they decided to "discharge" him from the service without notifying him, the Consultant or his G. P. [he only found he had been discharged when he contacted THEM to ask when they would be coming for his next treatment].

There was no thought, consideration or contact about how his prescribed treatment was to continue being administered - ASTONISHINGLY this effectively means that the District Nursing Service has determined his treatment and over-ridden the clinical Specialist Consultant.

This service demonstrates at least three examples of dangerous behaviours listed in the Francis Report into the Mid-Staffs disater: -

• A negative culture,

• Professional disengagement;

• Patients not being heard;

• Lack of focus on standards of service.

Based on my father's experience, I think the following could be improved: -

• Ability to listen to service users

• Administration of service

• Attitude of staff

• attitude to complaints

• Consistency of Care

• Focus on standards of service

• Professionalism of staff

• Quality of care

One week on and we have not even received an acknowledgement of our complaint.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear DKW

I was sorry to read your concerns relating to your father's care and treatment. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or 695368, who can assist you further.

Kindest regards

Judith Davis

Acting Patient Experience Lead

Response from New Cross Hospital

Thank you for posting your comments relating to your father's care and treatment, I am sorry for any distress that this matter has caused and for the delay in responding to you. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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