"Excellent communication. Very helpful and friendly "

About: Telford referral and quality service (TRAQS)

(as the patient),

Initial referral to GP for Dupytrons Contracture. Requested to attend Agnes Hung Hospital to see consultant. Previous experience of this hospital for operation on Dupytrons 4 years ago.

TRAQS explained no appointments were available so there may be several weeks before I am contacted by this hospital. Happy to wait. TRAQS said to contact them in several weeks’ time and they would review progress of referral.

Excellent communication. Very helpful and friendly

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Prime256

Thank you for taking the time to share your positive comments with the TRAQS team.

I am pleased that you feel that the service TRAQS provided met your expectations and hope that you receive an appointment at RJAH in the near future.

Thank you again for sharing your feedback and we wish you all the best with your treatment.

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