"Eventually booked an acceptable appointment date"

About: Telford referral and quality service (TRAQS)

(as the patient),

I had an appointment for late April. The hospital rang to cancel a letter, delaying the appointment for 1 month. I felt like this was unacceptable as I already have low vision and I needed an earlier appointment. I rang and had another date of 2 weeks that was more acceptable. I was reassured by the consultant as I had worried that it could have an impact on my already low vision.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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