"The whole process takes too long"

About: Telford referral and quality service (TRAQS)

(as the patient),

The whole process takes too long. Just another way in taking patients off any waiting lists to help the already hopeless waiting targets that are not being achieved. From the doctor’s side, I had no issue. To get an appointment was long winded I have not been happy with their process.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

TRAQS aims to provide an appointment at a convenient location at the earliest possible time. However, we have no control over the waiting lists at any specific hospital or clinic and we are aware that some specialisms are currently experiencing lengthy delays. It is not clear from your comments what aspect of the referral process you are unhappy with. If you would like to contact TRAQS to discuss this matter in more detail please do not hesitate to call us on 01952 580441 and a member of the team will be happy to take your call.

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