"Impressed by clinic"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / General medicine

(as the patient),

I was impressed by the Donnington Health Centre Clinic and the 2 week wait was acceptable.

Similarly the endoscopy and colonoscopy was performed at the Princess Royal Hospital with compassion and clarity by the nurses.

Before and after the procedure although I would have appreciated the opportunity to have spoken to the doctor as during and after the procedure I had not verbal or visual contact/ He did however explain what he had to do beforehand.

More information about possible after effects.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback which is much appreciated.

Although your referral may have been processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the hospital.

PALS PRH - 01952 282888

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your feedback which will be forwarded to the Endsoscopy manager to share with the staff Di Davis Patient Advice and Liaison Service

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