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Care Opinion

Long delays unacceptable

Story from nhs.uk

"Long delays unacceptable"

About: Cheltenham General Hospital

I was disappointed by the level of service in the antenatal clinic.. We were kept waiting for 3 hours with only one information update during this time. I do not understand why staff did not tell us to come back later. It is particularly uncomfortable waiting for such a long time when pregnant.

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Responses

Response from Cheltenham General Hospital 9 years ago
Cheltenham General Hospital

Submitted on 30/07/2014 at 16:22
Published on nhs.uk on 31/07/2014 at 04:00

Hello there, Thank you for taking the time to share this feedback with us. We're sorry to hear about your long wait in the antenatal clinic and can only apologise for the lack of information you received at the time. If you'd like to speak to our patient liaison (PALS) team, they can take a few more details for you and find out what happened in this instance? You can call PALS on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again The team at Gloucestershire Hospitals NHS Foundation Trust

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